Founder Profile
Kelly Easthope
Co-owner · Hayley Windows Design and Installation Ltd
Kelly Easthope is co-owner of Hayley Windows Design and Installation Ltd, with strengths across organisation, customer care and the operational side of the business.
Business OperationsCustomer CareConstructionBusiness ManagementProcess Improvement
About Kelly Easthope
Founder story & expertise
Kelly Easthope is co-owner of Hayley Windows Design and Installation Ltd and has been part of the business for longer than fellow co-owner Laura Molineux. Their partnership is built around complementary responsibilities and a shared commitment to the company. In the episode, Kelly’s strengths are described around numbers, organisation, customer care and making ideas work operationally. The conversation also covers handling customer issues, adapting processes after COVID, managing cost pressures and building a business steadily rather than chasing turnover for its own sake.
Podcast appearances
Watch Kelly Easthope on Built Not Born.